Payments and Refunds

Refund Policy

All purchases on https://luxoragames.com are considered purchases of digital goods and virtual services. Because digital content is delivered instantly after payment confirmation, all sales are generally final.

Refunds May Be Available When

• Duplicate billing occurred.
• Payment was unauthorized and verified through investigation.
• Purchased content was not delivered due to technical failure.
• System errors prevented virtual coin delivery.

Refund Request Requirements

• Transaction ID.
• Purchase email.
• Description of the issue.
• Supporting documentation if applicable.

Payment Terms

By making a purchase, you acknowledge that virtual coins are digital entertainment items only, hold no real-world monetary value, cannot be redeemed for cash, cannot be transferred, and are for personal entertainment use only. Users authorize HY Global Trading LLC and its payment providers to process transactions accordingly.

Contact

Refund requests should be submitted to [email protected]. Investigation periods may vary depending on the payment provider.